Cancellation and Refund Policy | Clear Terms & Guidelines

Cancellation and Refund Policy

Thank you for choosing Sales Automation Suite (SAS). We are committed to providing high-quality services. Please review this Cancellation and Refund Policy, which applies to purchases made through our website.

1. Cancellation Policy
  • No Refunds After Purchase: Once you make a purchase for SAS, no refunds are issued as payment covers the full year. Please review the product before purchase.
  • Cancellation Before Renewal: Please contact our customer support team at business@peanutsquare.com. Cancellation confirmation will be provided.
2. Refund Policy
  • No Refunds: We do not offer refunds once a purchase has been made, as the payment covers the full year. Please ensure you are satisfied before completing the transaction.
  • Renewals: If you choose to cancel, you will not be charged for the following year. However, no refund will be issued for the current billing period.
3. Non-Refundable Situations

This section is part of the Cancellation and Refund Policy and defines situations where refunds are not applicable.

  • After Purchase: there are no refunds issued, as the payment is for the full year.
  • Renewals: Since the annual payment is for a full year, cancellations or refunds are not applicable for renewals. Renewals are billed for the upcoming year, and the customer may choose to opt out at the time of renewal.
  • Customizations and Integrations: If you have requested specific customizations or integrations to SAS, these services are non-refundable once the work has begun.
4. Product Access After Cancellation

If you decide to cancel before the renewal date under this Cancellation and Refund Policy, you will continue to have access to SAS until the end of the current billing period. If there is no renewal made, your access to the product will be terminated immediately.

5. Changes to the Refund Policy

We may update or modify this Cancellation and Refund Policy at any time. Any changes will be posted on our website, and they will take effect immediately upon posting.

6. SaaS Usage and No Source Code Access

Sales Automation Suite (SAS) is provided strictly as a Software as a Service (SaaS) platform. By subscribing, you are granted a limited, non-exclusive, non-transferable right to use the software.
No access or rights to the source code will be provided. This applies to the core platform as well as any custom modules, integrations, or features developed specifically for your requirements. All such developments remain part of the SAS platform.

7. Data Ownership

All data, information, and content uploaded, stored, or processed by you within Sales Automation Suite (SAS) remains your sole property (“Customer Data”). We do not claim ownership over your data, and you retain full rights, title, and interest in it. We act solely as a data processor to provide SaaS services.

We implement reasonable security measures to protect your data from unauthorized access, alteration, or disclosure. However, you are responsible for ensuring your use of the platform complies with applicable laws and regulations.

8. Data Export and Retrieval Upon Exit

Upon cancellation or termination of your subscription, you may request export of your Customer Data within a limited period (typically 15–30 days from termination).

Data will be provided in a standard, machine-readable format (such as CSV or JSON formats). Export requests must be submitted via our official support channel at business@peanutsquare.com

After the retention period, we may permanently delete your data from our systems without further notice.

Limitations:
Data export includes only Customer Data and excludes system configurations, proprietary logic, custom code, or platform architecture. Assisted data migration may be subject to additional charges.

By continuing to use our services, you agree to this Cancellation and Refund Policy.

9. Contact

For questions or assistance with cancellations, please contact our customer support team at business@peanutsquare.com. We are here to assist you.

This Cancellation and Refund Policy is applicable to all users of Sales Automation Suite (SAS).