How click-to-chat links work
What is a wa.me link?
wa.me is WhatsApp's official short link. Opening https://wa.me/919876543210 starts a chat with that number without the customer saving it as a contact.
Adding ?text= with an encoded message prefills the chat box, so the customer only has to tap send.
Where to use your link and QR code
Put the link wherever buyers already look for you:
- Website buttons, Google Business Profile and Instagram bio
- Facebook and Instagram ads that send people to WhatsApp
- Printed QR codes on visiting cards, brochures, packaging and shop counters
- Email signatures and quotation PDFs
Writing a good prefilled message
Keep it short and specific, for example "Hi, I want the price list for 600×1200 tiles". A clear first message helps your team reply faster and tells you which ad or page the lead came from.
Managing WhatsApp leads
Once chats start coming in, the hard part is follow-up. SAS CRM logs WhatsApp enquiries as leads, assigns them to salespeople and reminds them to follow up, so no enquiry is forgotten.
