Why response time matters
Leads cool down fast
A new enquiry is most interested in the first few minutes. Buyers often contact several suppliers at once and talk to whoever replies first. Every hour of delay gives a competitor the first conversation.
How this estimate works
The calculator gives each response-time band a relative factor (5 minutes = 100%, 1 hour = 65%, same day = 35%, next day = 25%) and scales your current conversion rate by the change. These factors are illustrative assumptions, so check them against your own CRM data.
How to reply faster
Small process changes make the biggest difference:
- Send every web, IndiaMART and Meta lead to one place instantly
- Auto-assign leads by area or product so nobody waits for a manager
- Send an instant WhatsApp acknowledgement, then call within minutes
- Track first-response time per salesperson every week
Measuring speed to lead
SAS CRM captures leads from your website, ads and marketplaces, assigns them instantly and shows each salesperson's response time.
